Palak advises clients on a broad range of regulatory compliance matters, with a particular focus on FCA authorisations, Consumer Duty, product governance and conduct risk. She supports regulated firms across the intermediary, MGA, company and Lloyd's markets with regulatory change, governance, compliance oversight and the enhancement of compliance frameworks.
With almost 15 years' experience that has included previous roles within a law firm, an insurer and a Lloyd's managing agent, she has a strong understanding of the practical regulatory and operational challenges faced by firms across the insurance sector.
She works closely with clients to navigate evolving regulatory expectations, strengthen governance and compliance arrangements, and embed practical frameworks that support positive customer outcomes and effective risk management.
Palak's specialist areas include:
- FCA authorisations, variations of permission and regulatory change projects
- SM&CR reviews, governance assessments and regulatory accountability framework support
- Consumer Duty reviews, outcomes monitoring and ongoing compliance advisory support
- Product governance reviews, including fair value assessments
- Complaints handling reviews and FCA conduct risk requirements
- Financial promotions and regulatory compliance advisory support
- Compliance controls reviews and compliance function effectiveness assessments
- KYC, customer due diligence and financial crime compliance requirements
- Compliance monitoring frameworks and governance reporting
- Drafting and updating compliance policies, procedures and regulatory documentation