Zena has a strong focus on Operational Excellence within insurance enterprises, boasting experience in both Company and Lloyd's Market domains, as well as extensive experience in consultancy roles. She holds a proven track record in effectively identifying, implementing, and ingraining transformative changes throughout the Lloyd's and London Market sectors via process optimisation, operational maturation, and business architecture enhancement. Zena actively supports the strategic roadmaps of these organizations, contributing to initiatives such as ‘The Future At Lloyd's' program, while facilitating the streamlining, standardisation, and automation of cost reduction endeavors. Her expertise extends to hands-on application and leadership in Lean principles within Financial Services entities, as well as the establishment and leadership of Operational Excellence functions. Moreover, she demonstrates proficiency in Performance/Service Management, Programme Management, Transformation, Robotics, and Automation. She is an executive coach with expertise in defining and executing strategies across the Operating Model, focused on People, Process, Technology, Data and Organisational Design.
Zena's specialities include:
- Operational excellence
- Process efficiency and improvement
- Market transformation
- Process optimisation, operational maturation, and business architecture enhancement
- Cost reduction endeavours
- Lean principles
- Performance/Service Management
- Robotics and Automation
- Executive coaching